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Frequently Asked Questions

Microsoft 365 allows users to make use of Microsoft Office applications like Word, PowerPoint, and Excel from any location online as well as ensures that the application is always up-to-date; you’ll never have to worry about downloading the latest version or hassle with any licenses. On certain plans, users can access those applications from their desktop as well as applications like Publisher and Access. Office 365 brings the best of Microsoft’s productivity suite and combines it with the accessibility of the cloud. Traditionally, Microsoft Office has only been offered as a desktop application suite and not available online to be used remotely. Office 365 breaks that limitation by offering the same functionality of familiar applications anywhere. Add your domain to Microsoft 365 and start reaping the benefits immediately.

You can easily add your domain to your Office 365 subscription through the Office 365 management dashboard located in your control panel.

Our support teams are here to help and available 24/7. If you need extra assistance, do not hesitate to start a chat or call our support teams directly. Our Office 365 experts will walk you through the setup of your account and help answer any additional questions you may have.

OneDrive cloud storage is a feature of Business Essentials and Business Premium and works best with the latest version of Microsoft Office, Office 2013, Office 2010, and Office 2011 and 2016 for Mac.

With these versions of Office, you can select files stored in the cloud and edit them using your desktop applications instead of Microsoft 365 Online. Simply open the file you wish to edit, click ‘Edit in Word/Excel/PowerPoint’ and when you click ‘Save’ within those applications, your document will sync back to your storage.

You can cancel your subscription at any time. You can set your subscription to expire within your customer dashboard and you will not be rebilled at the end of your billing cycle for the Microsoft 365 service. There are also no cancellation fees.

A domain name email address, like [email protected], helps your business or brand look more professional and foster improved trust with prospects, customers, and visitors. Ultimately it helps promote your website and company. Each time you send an email from a domain-based email address, you are reinforcing the name of your business, blog, or website to your visitors, which helps your visitors remember where to go when they need your services.

Yes. If you need to upgrade, you can transition your account to a different plan. For example, you can upgrade from an Office 365 Business Essentials plan to an Office 365 Business Premium plan. Simply locate the Office 365 section of your customer control panel and select the plan you wish to upgrade to. Follow the on screen instructions to complete check out.

When you upgrade your account, your domain name is transferred to your new account, whether you brought your own domain name to the Office 365 account or you set up a new domain name with Office 365.

Desktop versions of Microsoft Word, Excel, Powerpoint, Access, and Publisher are all available on Business Premium only. However, Business Essentials does allow for online access to Sharepoint, Microsoft Word, Excel, and Powerpoint.

Your data is yours. If you decide to cancel your Microsoft 365 subscription, you can download your data—for example, your email and documents on team sites—and save it to another location. You should save your data before you cancel. After you cancel your subscription, data associated with your Microsoft 365 account will be available to your administrator(s) in a limited function account for 30 days.

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